Warranty Terms

If your device experiences a covered issue during the applicable warranty period, MedMassager will provide up to three full replacements at no cost, including free shipping both ways within the contiguous United States. For orders outside the contiguous U.S., additional shipping fees may apply.

In order for MedMassager to provide proper warranty support, you may be required to provide proof of purchase documents, as well as any warranty purchase documentation. You may also be asked to provide MedMassager with specific information regarding symptoms, failure, or defect that prompted the request for warranty service.

If, during the warranty period, you decide to sell your unit, the remainder of the extended warranty may be transferred to the new owner by notifying MedMassager in writing. Such notifications must include complete address information for both the original owner and the new buyer.

All MedMassager warranties are subject to the following conditions: Coverage on all Extended Warranty plans begins on the original product purchase date. Warranty must be registered within 30 days of product purchase. These warranties are limited to three full replacement events during the life of the warranty. After three full replacement events, a $99 repair fee will apply per service request.

These warranties do not cover damage caused by misuse or abuse, accident, the attachment of any unauthorized accessory, abnormal wear, or any other conditions beyond the control of MedMassager.

MedMassager shall not be responsible for any type of incidental, consequential, or special damages. This includes but is not limited to those implied warranties of fitness and merchantability, which are limited in total duration to one year from the original purchase date.

These plans are not valid on products used for commercial purposes, public, rental, or communal use.